Shipping & Delivery Policy

Effective Date: 19-Oct-2026 | Last Updated: 19-Oct-2026

1. Overview

At THE STYLING SOCIETY, we aim to deliver your order safely, reliably, and within the estimated timeframe shown at checkout.

This policy explains how we process orders, calculate delivery estimates, arrange shipment, and manage customs charges, delays, and delivery problems.

Actual delivery times may vary based on destination, carrier operations, weather, public holidays, customs inspections, and other circumstances beyond our reasonable control.

Nothing in this policy excludes any mandatory delivery or consumer rights.

2. Order Processing Time

Our standard order-processing time is [1–3] business days after payment has been successfully authorised.

Business days exclude [Saturdays, Sundays, and public holidays applicable to the fulfilment location].

During major sales, festive seasons, product launches, or unusually high order volumes, processing may take longer. Where a material delay occurs, we will endeavour to communicate the revised expectation.

Order processing includes payment verification, stock confirmation, packing, and preparation for dispatch.

Orders placed after [Daily Cut-off Time and Time Zone] may begin processing on the next business day.

3. Shipping Destinations

Domestic shipping: [Operating Country/State and eligible regions].
International shipping: [List of eligible countries or regions].
Restricted destinations: We may be unable to ship to certain locations because of legal restrictions, carrier limitations, customs requirements, or operational constraints.
Available destinations and shipping options will be displayed at checkout.
If your address is outside our delivery coverage, please contact Support@thestylingsociety.com before placing an order.

4. Shipping Methods, Charges, and Estimated Delivery

Standard domestic shipping: [3–7] business days after dispatch.
Express domestic shipping: [1–3] business days after dispatch, where available.
International standard shipping: [7–21] business days after dispatch, depending on destination and customs clearance.
International express shipping: [3–10] business days after dispatch, where available.
These estimates are illustrative and must be replaced with service levels appropriate to our actual carriers and destinations. They are not guaranteed delivery dates unless expressly stated.
Standard shipping: [Flat Rate / Calculated at Checkout].
Express shipping: [Applicable Rate].
Free shipping threshold: Orders of [Currency and Amount] or more qualify for [Eligible Shipping Method] where available.
Remote-area or special handling charges: [Terms, if applicable].
Unless expressly stated otherwise, the free-shipping threshold is calculated using the eligible merchandise subtotal after discounts and before separately charged taxes and shipping fees. We will disclose the applicable calculation at checkout.

5. Order Confirmation and Tracking

After placing an order, you should receive an order confirmation at the email address provided during checkout.

Once your order has been dispatched, we will send a shipping confirmation and tracking number where supported by the carrier.

To track your shipment, open the dispatch confirmation email, select the tracking link or visit [Tracking Portal URL], and enter the tracking number if requested.

Contact Support@thestylingsociety.com if tracking is unavailable or has not updated within [3] business days of dispatch.

Tracking information may take time to appear after the carrier first receives the parcel.

6. Delivery Address and Customer Responsibility

Please ensure that your shipping address, postcode, telephone number, and other required details are accurate and complete. If you identify an error, contact Support@thestylingsociety.com immediately. We will try to amend the address before dispatch, but changes cannot be guaranteed once an order has entered processing or been handed to the carrier. If a parcel is returned because of an incorrect address, failed delivery attempts, or failure to collect it, we will contact you to discuss available options. Any additional shipping charge or deduction will be applied only where disclosed, lawful, and consistent with applicable consumer rights.

7. International Shipping, Customs, and Import Taxes

The customer is responsible for applicable import duties, taxes, and customs-related charges where permitted by law.
Customs authorities may inspect or delay shipments.
The recipient may need to provide identification, tax information, or additional documentation.
Delivery estimates do not include unpredictable customs-clearance delays.
Where available, we will identify whether the shipment is delivered under a duty-paid or duty-unpaid arrangement at checkout.
We do not control customs decisions or processing times.
If a shipment is refused or abandoned because of unpaid customs charges, we will assess the situation under applicable law and the disclosed shipping terms. Any deduction from a refund must be legally permitted and properly justified.

8. Delayed Shipments

If your order has not arrived within the estimated delivery window, please contact [Support Email] with your order number. We will review the tracking information, contact the carrier where appropriate, provide available updates, and explain next steps if the shipment appears delayed or lost. Carrier estimates are not a waiver of any delivery deadline or remedy required by law.

If we fail to deliver within the agreed or legally required period, you may be entitled to additional remedies, including cancellation or a refund, depending on the applicable law and circumstances.

9. Lost or Missing Packages

If tracking indicates that a package is lost, or the estimated delivery window has passed without delivery, notify us at [Support Email].

We may open an investigation with the carrier and request reasonable supporting information.

We will determine the appropriate resolution based on the investigation, shipping arrangements, and applicable consumer law. Where required, we will arrange a replacement or refund.

We will not automatically treat a carrier’s “delivered” scan as conclusive proof that you received the package in circumstances where applicable law requires further investigation.

10. Packages Marked Delivered but Not Received

If tracking shows “delivered” but you cannot locate your order, check your delivery location and any designated safe place; ask household members, reception staff, or neighbours whether they accepted the package; check for carrier delivery photographs or notes, if available; and contact us at [Support Email] so we can investigate.

We may request confirmation of the delivery address and other reasonable information to assist the investigation.

Any determination of responsibility or remedy will be made in accordance with the delivery terms and applicable law.

11. Damaged Packages or Missing Items

Please inspect your delivery when reasonably possible.

If an item arrives damaged, is missing from the parcel, or differs from your order, contact [Support Email] with your order number, a description of the issue, photographs of the item, parcel, and packaging if available, and any relevant carrier or delivery information.

We may request supporting evidence to help resolve the issue, but this process does not remove statutory rights or impose requirements prohibited by law.

We will investigate and provide an appropriate remedy where warranted.

12. Split Shipments and Out-of-Stock Items

Orders containing multiple items may occasionally be dispatched in separate parcels.

If we cannot supply an item after accepting your order, we will notify you and explain the available options, which may include a refund for the unavailable item, an agreed alternative, or another legally appropriate remedy.

We will not substitute a different product without appropriate agreement where required by law.

13. Delivery During Sales and Holiday Periods

Processing and delivery may take longer during promotional campaigns, public holidays, severe weather, carrier disruptions, or peak shopping periods.

Where reasonably possible, we will publish relevant notices on [Website URL] or communicate material delays by email.

14. Contact Us

SNEW TECHNOLOGIES GLOBAL PRIVATE LIMITED —

Shipping Support Email: Support@thestylingsociety.com
Business Address: No 127, 2nd Floor, Asambu Road, Nagercoil, Zipcode – 629001, Tamil Nadu, India
Website: https://thestylingsociety.com
Operating jurisdiction: Tamil Nadu, India