Return & Refund Policy

Effective Date: 19-Oct-2026 | Last Updated: 19-Oct-2026

1. Our Commitment to a Better Fit

At THE STYLING SOCIETY, we want you to feel confident, comfortable, and happy with your purchase.

We recognise that finding the right fit can involve trying different sizes, particularly when shopping online or choosing extended and plus-size clothing. We therefore allow eligible customers to try on garments at home, subject to the conditions in this policy.

Our goal is to make returns straightforward while ensuring that returned products remain suitable for resale where applicable.

This policy does not restrict mandatory statutory rights, including remedies for defective, damaged, incorrectly supplied, or misdescribed products.

2. Return Window

Eligible items may be returned within [14 / 30] calendar days from the date of delivery, unless a different period is stated on the relevant product page or required by applicable law.

Submit your return request within the applicable return window.
Obtain return instructions or authorisation where required.
Ship the item within [7] calendar days after return authorisation, unless we specify another period.
Ensure that the product meets the condition requirements below.
The return window is calculated from the actual delivery date, not the date on which the order was placed.
Where local law provides a longer mandatory return or withdrawal period, the applicable legal period will take precedence.

3. Return Condition Requirements

To qualify for a change-of-mind return, items must meet all the following requirements:

Be unworn, unwashed, and unused, except for reasonable indoor try-on.
Be free from stains, makeup, deodorant, perfume, smoke, pet hair, and other odours or contamination.
Have all original product tags, labels, and accessories attached, where applicable.
Have no damage, alterations, stretched seams, pulled threads, or signs of misuse.
Include any original hygiene liner, seal, or protective packaging where applicable.
Be returned with any included accessories or components.
We may inspect returned items before approving a refund or exchange.
If an item does not meet the requirements, we will explain the reason and available options. Any refusal, deduction, or alternative remedy will be applied only where permitted by applicable law.
These condition requirements do not remove your legal rights if a product is faulty or was supplied incorrectly.

4. Home Try-On Guidance for All Sizes

We encourage you to check the fit of your garment at home before removing tags or protective components.

Try garments on indoors, on a clean surface, and over clean underwear where appropriate.
Avoid wearing makeup, body oils, perfume, deodorant, or other products that could transfer onto fabric.
Check the garment’s fit without forcing it over your body or pulling excessively on seams, zippers, elastic, or closures.
For fitted or stretch garments, avoid prolonged wear or repeated stretching during assessment.
Keep tags, hygiene liners, and protective packaging intact until you have decided to keep the item.
Review the product’s size chart and fit notes before selecting a replacement size.
We understand that fit preferences differ across body shapes and proportions. Selecting another size because the original fit was not right is a normal part of online clothing shopping, provided the return meets the applicable requirements.

5. Non-Returnable Items

Unless an item is defective, misdescribed, incorrectly supplied, or otherwise eligible for a mandatory legal remedy, the following items may be excluded from change-of-mind returns where permitted by law:

Intimates and hygiene-sensitive products: Underwear, intimate apparel, shapewear, and similar products where the hygiene seal has been opened or the product has been worn.
Sealed products: Items sold with a protective hygiene seal, once that seal has been broken, where a lawful exception applies.
Final-sale items: Products expressly marked “Final Sale” or “Non-Returnable” before purchase, subject to statutory rights.
Gift cards: Purchased gift cards, except where a refund or other remedy is required by law.
Personalised products: Customised or made-to-order products, where a lawful change-of-mind exclusion applies.
Other disclosed exclusions: Products specifically identified as non-returnable on their product pages, where the exclusion is lawful.
We will not refuse a valid claim for a defective or incorrectly supplied product solely because the item is marked as clearance or final sale.

6. How to Request a Return

Step 1: Contact us. Email [Support Email] or use the returns portal at [Returns Portal URL], if available. Include your order number, checkout email, product name and size, reason for return, and photographs if the item arrived damaged, defective, or incorrect.
Step 2: Receive return instructions. We will review your request and provide a return authorisation, return address, and shipping-label instructions where applicable. Please do not send a return to our registered office unless we specifically instruct you to do so.
Step 3: Prepare the item. Pack the item securely, including all required tags, accessories, and packaging. Remove or cover old shipping labels.
Step 4: Ship the return. Use the provided label if one is supplied. Otherwise, use a tracked shipping service and retain your proof of postage.
Step 5: Inspection and resolution. Once the return arrives, we will inspect it and notify you of the outcome. If we need additional information, we will contact you using the details associated with your order.

7. Return Shipping Costs

Change-of-mind returns: The customer pays return shipping unless the order qualifies for a free-return promotion or we state otherwise.
Size exchanges: Return shipping and replacement shipping will be handled according to the terms shown in [Exchange Policy / Returns Portal].
Incorrect, defective, or damaged items: We will provide an appropriate remedy and cover reasonable return or collection costs where required by law or our applicable policy.
International returns: Customers may be responsible for return shipping and applicable customs formalities for eligible change-of-mind returns, where permitted by law.
If we provide a prepaid label for a change-of-mind return, any charge or deduction associated with that label will be disclosed before the customer commits to the return and applied only where lawful.

8. Exchanges and Size Replacements

Where stock is available, we may offer an exchange for another size or colour.
Exchange eligibility is subject to the original return window and condition requirements.
The requested replacement must be available at the time the exchange is processed.
If the replacement costs more, we will explain any additional payment required.
If the replacement costs less, the difference will be refunded or otherwise settled as required by law and the agreed exchange process.
If the requested size is unavailable, we may offer a refund or another lawful alternative.
We do not guarantee that every size will remain in stock after an original order has been delivered.

9. Refund Methods and Processing Times

Approved refunds will ordinarily be issued to the original payment method unless applicable law requires another method or you expressly agree to an alternative where permitted.

Return inspection: [3–5] business days after receipt.
Refund initiation: Within [5–7] business days after approval.
Payment-provider processing: Additional time may be required for the funds to appear in your account.
These are indicative service targets, not a limitation on mandatory refund deadlines under applicable law.
Where permitted and agreed, we may offer store credit as an alternative to a monetary refund for an eligible change-of-mind return. We will not substitute store credit for a refund where the law requires a monetary refund.
Original shipping charges, promotional discounts, and any permitted deductions will be handled in accordance with the checkout terms and applicable law.

10. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, contact [Support Email] as soon as reasonably possible.

Please provide your order number, a description of the issue, clear photographs if available, and any relevant packaging or delivery evidence.

We will investigate and offer the remedy required by applicable law, which may include replacement, repair where appropriate, refund, or another statutory remedy.

You will not be required to pay return shipping for a valid claim where the law or our policy requires us to cover that cost.

11. Missing Returns and Shipping Evidence

We recommend using a tracked shipping service for all returns.

If a return appears to be delayed or lost, please provide the tracking number and proof of postage so we can investigate with the carrier.

A refund will not be withheld contrary to applicable law merely because a carrier has failed to deliver a return. We will assess the available evidence and applicable legal obligations.

12. Refunds for Cancelled Orders

If an order is cancelled before dispatch or we are unable to fulfil it, any refund due will be processed in accordance with our Payment & Cancellation Policy and applicable law.

If an order has already shipped, the return process may apply unless the cancellation or withdrawal rights applicable to your purchase provide otherwise.

13. Contact Us

THE STYLING SOCIETY — Returns Team

Email: [Support Email]
Returns Portal: [Returns Portal URL]
Return Address: [Returns Address]
Website: [Website URL]